Client
Homeline Healthcare
Service Provided
Web Design, Web Development
YEAR
2024

The Challenge:
Homeline's scheduling and virtual consultation processes are operationally complex, as home care coordination genuinely is. The design problem was preventing that complexity from leaking into the patient-facing interface, where it would only create hesitation.
Our Approach:
We mapped the underlying workflows first, then designed the simplest possible patient-facing path through each one. Operational detail stays behind the scenes where it belongs.
The interface uses patient-friendly language and generous touch targets for users who may not be comfortable with digital forms, and local SEO was built in for London, Ontario and the surrounding areas the service actually covers.
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